Žilvinas Burba

As a Customer Experience Manager, my core mission is to help clients maximize their value from Microsoft 365. I work closely with organizations after their purchase to ensure a seamless and successful adoption of M365 services.

My day-to-day involves more than just technical implementation. I also act as a strategic advisor. This means I delve into a client's business processes, identifying opportunities where M365 can drive efficiency, collaboration, and overall business improvement. Once identified, I work with other project management teams to implement these solutions.

Focus areas: Microsoft 365 solutions, Educational Workshops.

Responsibilities include all tasks of the Technical Solutions Manager with added focus on:

• Complex Project Management: Overseeing large-scale, non-standard projects, ensuring timely delivery, adherence to budget, and quality standards.
• Client Relationship Management: Building strategic partnerships with major clients, serving as a trusted technical consultant.
• Business Acumen: Developing an understanding of clients' business challenges to offer impactful solutions.
• Additional Activities: Designing and delivering Microsoft training for external clients, covering topics such as: Introduction to Microsoft 365, Planner, Bookings, Clipchamp, OneDrive, SharePoint, Teams, and security tools. Training on Microsoft Copilot for AI-assisted workflows.

• Analyzing client needs and implementing IT solutions.
• Evaluating existing systems and proposing improvements.
• Drafting technical documentation and providing consulting services.
• Collaborating with sales teams for IT project planning and coordination.
• Managing project teams, delegating tasks, and ensuring project delivery within budget and timeline.

• Installation, maintenance, and repair of computers, networks, and office equipment.
• Diagnosing and resolving technical issues.
• On-site and remote client consultations.

• Maintaining server hardware and software remotely or on-site.
• Providing customized IT solutions, from issue identification to equipment configuration.

• Installing, maintaining, and repairing computer equipment.
• Configuring software and diagnosing technical issues.
• Client support through on-site and remote solutions.

• Actively promoting and selling company products via phone. Cold calls.
• Recognized as "Best Consultant of 2014."

• Managing computer systems and networks, diagnosing and resolving issues, and customizing setups based on client needs.