Žilvinas Burba

As a Customer Experience Manager, my core mission is to help clients maximize their value from Microsoft 365. I work closely with organizations after their purchase to ensure a seamless and successful adoption of M365 services.

My day-to-day involves more than just technical implementation. I also act as a strategic advisor. This means I delve into a client's business processes, identifying opportunities where M365 can drive efficiency, collaboration, and overall business improvement. Once identified, I work with other project management teams to implement these solutions.

Microsoft Training Development & Delivery: Designing, preparing and delivering training sessions for external clients: Microsoft 365 introduction and business benefits; everyday productivity and collaboration apps; Microsoft 365 security (incl. Zero Trust and NIS2); device management with Intune; Microsoft Copilot for AI-assisted daily work.

Focus areas: Microsoft 365 solutions, Educational Workshops.

All Technical Solutions Manager responsibilities, with added focus on working with the largest enterprises in Lithuania:

• Complex Project Management: Ownership of large-scale, complex and non-standard projects — timely delivery, adherence to budget, and compliance with the highest quality standards.
• Client Relationship Management: Building and maintaining strategic relationships with key clients, acting as a trusted technical advisor.
• Business Acumen: Going beyond technical expertise — developing a strong understanding of business needs to deliver solutions that directly support business objectives.
• Microsoft Training Development & Delivery: Designing and delivering Microsoft 365 training for external clients — introduction and business benefits, everyday applications, and security tools.

Focus areas: Complex IT projects, enterprise clients, Microsoft training.

• Analyzing business client needs and developing tailored IT solutions.
• Evaluating existing IT systems and proposing improvements.
• Managing technical documentation and advising clients on IT products and services.
• Supporting the sales process and providing technical assistance to sales managers.
• Planning, coordinating and overseeing IT projects — timely delivery, budget compliance and alignment with requirements.
• Leading project teams, monitoring progress, implementing adjustments and communicating project status to clients and stakeholders.

Focus areas: IT solution design, project coordination, pre-sales support.

• Installation, maintenance, and repair of computers, networks, and office equipment.
• Diagnosing and resolving technical issues.
• On-site and remote client consultations.

Focus areas: IT infrastructure, technical support, client consulting.

• Maintaining server hardware and software remotely or on-site.
• Providing customized IT solutions, from issue identification to equipment configuration.

Focus areas: Server maintenance, customized IT solutions.

• Installing, maintaining, and repairing computer equipment.
• Configuring software and diagnosing technical issues.
• Client support through on-site and remote solutions.

Focus areas: Hardware maintenance, software configuration, client support.

• Actively promoting and selling company products via phone. Cold calls.
• Recognized as "Best Consultant of 2014."

Focus areas: Phone sales, client acquisition.

• Managing computer systems and networks, diagnosing and resolving issues, and customizing setups based on client needs.

Focus areas: Computer systems and network administration.